砂公用事业部长促请解释电费暴增投诉
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砂拉越公用事业及电讯部长促请砂拉越能源公司(Sarawak Energy)与砂电(SESCO),调查部分用户电费突然暴增的投诉,并向公众作出解释。
有关投诉涉及住家安装智能电表后的账单变化。两家公司将对照用户账户历史、账单记录和电表读数,逐宗检查是否存在差异。
砂拉越能源公司说,古晋Wisma SESCO于9月2日至4日设立的电费投诉柜台,将延长服务至10月,并扩大至诗巫、民都鲁和美里。公司早前从脸书投诉中确认22宗个案,其中20名用户已经取得联系,另有1宗正在跟进,1名用户则暂时无法联络。
有疑问的用户可通过现有客服渠道申请复核,并附上相关资料;在账户审核期间,也可询问灵活付款安排。
截至目前,官方尚未说明有关暴增账单究竟涉及电表读数、计费错误或其他账户因素。后续关键在于砂拉越能源公司和砂电公布调查结果。
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