The utility began with a counter at Wisma SESCO in Kuching from Sept 2 to 4. The travelling service is for customers who want staff to go through account records, bill amounts or meter readings face to face.

Sarawak Energy said it traced 22 billing concerns raised on Facebook. Staff have contacted 20 users; one case is still being followed up, while another user could not be identified from the post.

If a bill looks wrong, bring the account and bill details, plus the relevant meter information, when lodging an appeal. The company may discuss a payment arrangement after reviewing the case. Exact dates, hours and venues for the three cities have not yet been announced.